Refund policy
2. Returns and Refund Policy
Last updated: Today
At Victoria & Charlotte, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30 day money back guarantee work.
This policy applies to purchases made through victoriacharlotte.com.
30 day money back guarantee
We offer a 30 day money back guarantee.
If you are not happy with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
-
Your full name
-
Your order number
-
The email address used for the order
-
The reason for the return
-
Clear photos if the item is damaged, faulty or incorrect
-
Any details that help us understand how we can assist you
Our team will review your request and reply with the next steps.
Return approval
Please do not send any items back before contacting us.
All returns must first be approved by Victoria & Charlotte by email.
If your return is approved, we will provide the return instructions and the correct return address.
In many cases, returns must be sent directly to our supplier, which may be located in China.