Last Updated: June 17, 2026

These Terms and Conditions apply to all purchases made through the Victoria & Charlotte website, located at [Business Address] and reachable at info@victoriacharlotte.com.

1. Acceptance of Terms

By placing an order, you agree to these Terms and Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product Information

We make every effort to ensure that our products are accurately described and that all information is up to date.

Colors may vary slightly depending on your screen settings. Typographical errors, pricing errors, or inaccuracies may occasionally occur. No rights may be derived from such errors.

3. Orders and Payments

Orders will only be processed after full payment has been received.

Available payment methods ([Payment Providers]) may vary by country. Customers are responsible for verifying which payment methods are available in their location.

4. Processing and Delivery

• Processing time (dispatch): 1–3 business days

• Shipping time after dispatch: 1–7 business days, depending on destination

• Orders are shipped directly from our supplier located in China

• Customs duties, taxes, or import fees may apply depending on your country

All delivery timeframes are estimates only. Delays caused by high order volumes, public holidays, shipping carriers, customs inspections, or other circumstances beyond our control do not entitle customers to cancel an order or request a refund.

5. Returns and Cancellations

Please refer to our separate Return Policy for all return conditions.

Orders cannot be canceled once they have been placed, and no refund request, payment dispute, or chargeback may be initiated before the item has been delivered and received.

6. Limitation of Liability

We are not responsible for loss, theft, or damage occurring after a package has been marked as delivered to the address provided by the customer.

Our total liability in any circumstance shall be limited to the purchase price paid for the affected item.

Customers are responsible for ensuring that all shipping information is accurate before placing an order.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, designs, and branding, is the property of Victoria & Charlotte and may not be copied, reproduced, distributed, or used without prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing to info@victoriacharlotte.com.

We aim to respond to all complaints within five business days.

For complaints regarding sizing, quality, damage, or defects, customers must provide clear photographs and a detailed description of the issue.

9. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes arising from or relating to these Terms and Conditions shall be submitted to the competent court within the jurisdiction where Victoria & Charlotte is established, unless mandatory law requires otherwise.