Privacy Policy

Last Updated: June 17, 2026

This Privacy Policy applies to all services provided by Victoria & Charlotte, reachable at info@victoriacharlotte.com and located at Palm Beach, Florida, USA.

We respect the privacy of our customers and handle the personal information you provide to us confidentially and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

We collect personal information that you provide when placing an order, creating an account, or contacting our customer service team, including:

• Full name

• Shipping and billing address

• Email address

• Phone number

• Payment information (processed through our payment providers and not stored on our servers)

• IP address and device/browser information

• Order and transaction history

• Information about your activities and behavior on our website through cookies

2. How We Use Your Information

We use your information for the following purposes:

• Processing, shipping, and invoicing your orders

• Providing customer service and support

• Sending order updates, tracking information, and other relevant communications

• Improving our services, website, and product offerings

• Preventing and detecting fraud and misuse

• Sending marketing communications only when you have provided consent

3. Legal Basis for Processing

We process your personal information based on:

• The performance of a contract (your order)

• Your consent (for example, marketing communications)

• Legal obligations (such as tax and accounting requirements)

• Our legitimate interests (such as fraud prevention and improving our services)

4. Sharing Information with Third Parties

Your personal information is shared only when necessary to provide our services, including with:

• Our payment providers: [Payment Providers]

• Our shipping and delivery partners: [Shipping Providers]

• Our suppliers for the processing and fulfillment of your order

• Analytics and marketing service providers, where applicable and subject to your cookie preferences

Where required, we have entered into appropriate data processing agreements with these parties. We never sell your personal information to third parties.

Because some orders may be shipped directly from suppliers located outside the European Economic Area (EEA), including China, your information may be transferred internationally. Appropriate safeguards are implemented to protect your data.

5. Data Retention

We do not retain your personal information longer than necessary for the purposes for which it was collected or as required by law, including tax and accounting obligations.

6. Cookies

Our website uses cookies to improve functionality, analyze website traffic, and support marketing activities. Please refer to our Cookie Policy for more information.

You may adjust your cookie preferences at any time through our cookie banner or your browser settings.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, or alteration.

All payments are processed through secure SSL-encrypted connections.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

To exercise any of these rights, please contact us at info@victoriacharlotte.com.

If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority.

9. Contact Information

Victoria & Charlotte
Palm Beach, Florida, USA
Email: info@victoriacharlotte.com