Last Updated: June 17, 2026

We strive to deliver your order as quickly and accurately as possible. Below you will find all information regarding our Shipping and Delivery Policy.

1. Processing Time (Dispatch)

Orders are processed within 1 to 3 business days.

Once your order has been shipped, you will receive a tracking number via email.

2. Delivery Time

After processing, the estimated delivery time is 1 to 7 business days, depending on your location.

Please note that delivery may be delayed during peak seasons, public holidays, or due to customs inspections and procedures.

3. Shipping Method and Origin

To reduce waste and minimize carbon emissions, we ship directly from our supplier located in China.

As a result, customs duties, import taxes, or other fees may apply depending on your country of residence.

Our shipping partners include: [Shipping Providers].

4. Shipping Costs

Shipping costs are displayed at checkout and are determined based on the weight of the order, destination, and selected shipping method.

5. Tracking Your Shipment – Customer Responsibility

Customers are responsible for monitoring their tracking information through our website and the tracking link provided via email.

Customers are also responsible for checking whether their package will be delivered to their address or redirected to a pickup location, and for collecting the package if required.

If your shipment takes longer than expected or if there is an issue with your delivery, please contact us first at info@victoriacharlotte.com before initiating a refund request, payment dispute, or chargeback.

6. Responsibility for Delivered Shipments

Once the tracking information confirms that a package has been successfully delivered, responsibility for the package transfers to the customer.

Please ensure that your shipping address is accurate when placing an order.

Any address corrections must be reported within 24 hours of placing the order by contacting info@victoriacharlotte.com.